Introduction to Support Work & Housing Roles
- What support workers and housing staff actually do
- Working in HMOs and supported housing
- Values, boundaries and professionalism
Education & training arm of the Urban Legacy Group
Real-world training for housing, care & community roles.
Urban Legacy College & Training delivers practical, work-ready courses for support workers, care staff, housing officers, outreach teams and young people entering the sector.
Prefer a quick overview? Download the college prospectus (PDF).
Who our training is for
- New and experienced support workers
- Care staff and mental health teams
- Housing officers & HMO staff
- Volunteers & outreach workers
- Young people starting a career in the sector
Connected to Urban Legacy Umbrella LLP for governance and quality, operating as its own training provider with a focus on practical skills, referrals and real-world scenarios.
About Urban Legacy College & Training
Urban Legacy College & Training is the education and training arm of the Urban Legacy Group, created to upskill staff and open pathways into housing, care and community roles.
Vocational & short courses
Short, focused programmes built around real work in HMOs, supported housing, community projects and care settings. Designed to fit around shifts and family life.
Referral & role knowledge
Courses that make sure staff are up to date on referral routes, safeguarding duties, professional boundaries and the knowledge they need to work confidently in their role.
Pathways & progression
Stepping-stone pathways for young people and adults who want to move into support work, housing, outreach, or further professional training and qualifications.
Learner pathways
Whether you are already working in the sector or just starting out, Urban Legacy College & Training offers clear routes into and through housing, care and community roles.
01. Getting started
- Intro to support work and housing roles
- Basic safeguarding & professional boundaries
- Understanding HMOs and supported housing
02. Building confidence
- Managing referrals and signposting
- Mental health awareness and de-escalation
- Record keeping, note writing and GDPR basics
03. Progression & leadership
- Shift leading and team working
- Managing risk and incident reporting
- Preparing for senior and coordinator roles
Example courses
Below are sample course outlines. Courses can be delivered in-house for employers or offered as open sessions for individual learners. Content and length can be adapted to your needs.
Referrals, Signposting & Multi-agency Working
- Understanding referral pathways in housing and care
- When and how to escalate concerns
- Writing clear, accurate referral information
Safeguarding & Professional Boundaries
- Safeguarding principles in housing and community work
- Recognising risk, harm and vulnerability
- Keeping yourself and the people you support safe
Mental Health & Trauma-informed Support
- Common mental health needs in housing and HMO settings
- De-escalation and active listening skills
- Looking after your own wellbeing in the role
Record Keeping, Notes & GDPR Basics
- Writing clear, objective support notes
- Incident and accident reporting
- Data protection and confidentiality in practice
Stepping into Support Work (Young People)
- Intro to careers in housing, care and outreach
- Work readiness, behaviour and basic skills
- Next steps into volunteering, apprenticeships or work
Training for employers & teams
Urban Legacy College & Training can work with providers, housing organisations and community projects to keep staff up to date and ready for inspection, audits and day-to-day challenges.
In-house training
We can deliver training directly to your staff team on-site or online, aligning content with your policies, procedures and local referral routes.
Induction & refreshers
Structured induction pathways for new staff and periodic refresher training so existing staff stay current on safeguarding, referrals and role knowledge.
Workforce development
Training plans linked to progression, supervision and appraisals, helping you retain committed staff and grow future supervisors, coordinators and managers.
CPD & accreditation
Urban Legacy College & Training is developing a framework of recognised and sector-relevant training, with routes into CPD-accredited and formally recognised qualifications.
Sector-aligned content
Content is designed around the realities of support work, housing, HMOs, outreach and community support, not just generic classroom examples.
External recognition
The college aims to work with organisations such as CPD Certification Service, Training Qualifications UK and City & Guilds-style frameworks where appropriate.
Evidence for portfolios
Learners can build evidence of learning and reflection that supports future applications, supervision sessions or progression into higher levels of study.
How it works
We keep the enrolment and booking process straightforward for both individual learners and employers.
1. Enquiry or booking
Complete the enquiry form below, letting us know whether you are an individual learner, an employer or a partner organisation.
2. Matching your needs
We confirm the most suitable course, format and dates — including whether you need an in-house session, open course or tailored programme.
3. Learning & next steps
Learners complete the training, receive evidence of attendance or achievement, and are supported with signposting to next steps or progression routes.
Prospectus & downloads
Quickly share Urban Legacy College & Training with learners, staff and partners using the prospectus and overview documents below.
College overview prospectus (PDF)
A short, shareable PDF introducing the college, who the training is for, and the main pathways and courses available.
Download prospectus (PDF)Employer training overview
Request a tailored employer pack outlining how we can support induction, refresher and workforce development training across your services.
Request employer pack →Enrol, apply or request training
Use this form to apply for a course, request training for your staff team, or ask a question about Urban Legacy College & Training.
General training enquiries:
info@urbanlegacycollegetraining.org (example – update to your live address)
Who we train:
Support workers, care staff, housing teams, volunteers, outreach workers and young people entering the sector.
Linked organisation:
Part of the Urban Legacy Group, with governance and oversight via Urban Legacy Umbrella LLP.
For employers: you can include number of staff, preferred dates and whether you need on-site or online delivery in the message box.